At Red McCombs Automotive, we take customer service very seriously. We know you have many options that can provide the product or service you're looking for, but there's one big difference between us and our competition: our associates. We are DRIVEN to serve our customers. How seriously do we take this? We publicly share our mission statement because we mean it. Check it out below and on the walls inside our stores:
Our DRIVEN Mission
Red McCombs Automotive is DRIVEN to provide superior customer service
and create life-long relationships by exceeding our customers' transportation
needs and expectations.
Our DRIVEN Values
Established in 1953, our company is rooted in common values instilled
by our founder, Red McCombs, who is DRIVEN to succeed and
give back to his community. Today, our associates go above and
beyond to serve each other and our customers. We are a family-owned business
that's DRIVEN to be Honest, Joyful, Transparent, Respectful, and Profitable.
Honest - We know that our word is our bond, and that each day
we must take on the challenge of doing things the right way
when others look for shortcuts.
Joyful - We enjoy the daily challenge of hard work, and our
happy personalities spill over into our interactions with each other
and with our customers.
Transparent - We communicate by being direct, upfront, and clear
about everything, because this is how both associates and
customers expect to be treated.
Respectful - We treat all individuals with the utmost care no matter
the circumstances, and understand that people are the reason for
Profitable We are a business, and to sustain our jobs, charitable
giving, excellent customer services, and long-term success we
must be profitable.